Q: Do you bring your own water?
A: We do come with water in our tank but must hook up to your water in order to maintain water pressure. If water is supplied solely by Dirt Doctors, there will be an additional fee. Please let the office staff know if there is a reason we are unable to hook up to your water.
Q: What if it rains or is bad weather?
A: Our guys wash (light) rain or shine. The only exception is during heavy rain, storms, or conditions below 32 degrees Fahrenheit. During these conditions, we will contact you to reschedule your appointment to the next availability or another date that fits your schedule best.
Q: What time will you be here?
A: Due to the nature of our business, each job we do is unique in the time it takes to complete. We are unable to give an exact arrival time for your appointment as our techs work from sun-up to sun-down. We can, however, notate your work order with any specific requests and do the best we can to meet your expectations and needs. Please know that any times given are approximate and may change at any time.
Q: Do I have to be home?
A: We do not require you to be home during services. However, we do request that you make sure you thoroughly review our Appointment Preparation list and make sure your home is ready for services. This will help you avoid Cancellation Fees. Please also review our Cancellation Policy.
Q: How do I pay for services?
A: Payment is expected on day of service. There will be a 5% LATE FEE assessed for any invoices not paid within 15 days of service. You are welcome to visit our office with any form of payment, provide cash or check to our lead technician or call our office to provide a card payment. We accept VISA, Master Card, American Express and Discover Card.
Q: Is your chemical safe for my plants, trees, grass and shrubs?
A: Our chemical is safe for all plants, trees, grass and shrubs around your home, and we have yet to experience any damages to them as a result of our chemical. However, during the hottest part of high temperature days, leaves are more susceptible to scorching as a result of the water and heat combination.
Q: Do you wash windows?
A: Short answer, No. We do our best to make sure your windows are clean with our pressure washing services but do not go back and squeegee or wipe them down. Removing your window screens (if applicable) will help with this cleaning process as well.
Q: Do you remove the window screens?
A: No, we do not remove your window screens due to liability. We do not want to risk damaging your screens or glass during screen removal or putting them back in. You are welcome to remove the screens before our arrival if you wish, but it is not required for services. Please be aware, although we do try to make sure your home's exterior is sparkling clean, we cannot guarantee there will not be any dirt/debris remaining inside the window sills due to screens in place.
Q: Why do some of my outlets no longer work after pressure washing?
A: Although it is rare, occasionally water may seep into your outdoor outlets if it is not sealed properly or if the seal is old, cracked or damaged. If it is a GFCI outlet (which is likely), it may cause some indoor outlets to temporarily stop working as well. No worries! It is doing what it is designed to do! These outlets are on a GFCI circuit (a string of outlets that are linked together) designed to "trip" the circuit to prevent fires or other major issues that may be caused by a disruption in the electrical flow. If this happens, to reset the GFCI outlet, locate the outlet with the GFCI reset button & push the reset button. If that does not fix the issue, check your breaker box to see if one has tripped.
Q: Why does my siding look spotty and chalky?
A: As with anything that endures the extreme elements of the outdoors, vinyl doesn’t last forever. Eventually the UV light from the sun, high/low temperatures and moisture will take their toll. Dull chalky siding is the result of the aging process and the oxidation of the components used in your siding or paint. Some products will oxidize quicker than others. Oxidization of vinyl and paint is a similar change that takes place to iron as it rusts (oxidization). Oxidization is the wearing or breakdown of the materials and will happen to vinyl, aluminum and paints that are exposed to the outdoor elements. Some colors take longer to break down, while others break down quickly. Oxidation can also discolor vinyl siding. We can’t stop the Sun’s UV or control the temperatures. The one thing that we can easily handle is the mildew and algae that grows on every house in the south. Algae holds moisture to the surface and is a cosmetic nightmare, increasing the oxidation process. With a regular yearly house wash, oxidation and algae can be kept under control and extend the life of your siding. Nothing outdoors is maintenance free, but, with all algae and oxidation removed, your house will look bright and new again. The only downfall is this won’t last but so long; once vinyl starts to oxidize, it will continue, which is why a yearly cleaning is recommended. Sometimes, oxidation is not able to be seen until your home has been cleaned because dirt, grime, algae and mildew has been covering it up while secretly taking it's toll on your home's siding. It is a huge misconception that chlorinated bleach or professional grade siding cleaner causes the dulling of vinyl. When used properly by a professional, a house wash mix containing bleach is what’s recommended by manufacturers to clean vinyl siding.